Refund policy

Returns, exchanges and refunds

We want the fit to be right. If it isn't, you have 60 nights from the delivery date to return your order.

What you can return

Shapewear is a fit-critical garment, so we accept returns on items that have been tried on, worn and washed. You do not need the original packaging and you do not need to explain your reasons.

We cannot accept returns after 60 nights from delivery, or on items damaged in a way unrelated to normal wear.

Exchanges

If the size is wrong, we will send you a different size, subject to availability, and we will not charge you for the replacement item or for shipping it to you. Return postage on the original item is your responsibility — see below.

Request an exchange using the contact details below, including your order number and the size you need.

Refunds

If you would prefer a refund, we will return the full purchase price to your original payment method. Refunds are issued within 5 business days of us approving the return, and your bank or card issuer may take a further 5 to 10 business days to post the funds.

Where an order was purchased using a multi-item discount and only part of the order is returned, the refund is calculated on the discounted price actually paid for the returned item.

How to start a return

Email us with your order number and whether you want an exchange or a refund. We will reply with a return authorisation and the address to send to. Please do not send items back before contacting us — returns sent without authorisation may not be processed.

Who pays return postage

Return postage is the customer's responsibility, and we recommend a tracked service. We do not provide prepaid return labels.

Return postage is on us in one situation: if the item is faulty, damaged in transit, or not what you ordered. See "Faulty or incorrect items" below — in those cases you will usually not need to send anything back at all.

Faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery with a photograph. We will replace or refund it in full, including any shipping paid, and you will not need to return the item.

Cancellations

Orders can be cancelled for a full refund at any point before they are dispatched. Once an order has shipped, the returns process above applies.

Contact

For any question about a return, exchange or refund, contact us using the email address shown on our Contact page. We aim to respond within 2 business days.