Shipping policy

Shipping

Where we ship

We ship within the United States and internationally to most countries, including Canada, the United Kingdom, Australia and New Zealand.

We are not currently able to ship to the European Union, Norway, Iceland or Liechtenstein. We are working on it, and hope to open those countries in future.

If your country is not available at checkout, contact us and we will tell you whether we can arrange delivery.

Processing time

Orders are prepared for dispatch within 1 business day of being placed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Delivery estimates run from the date of dispatch, not the date of order:

• United States — estimated 5 to 8 business days, tracked.
• International — estimated 10 to 20 business days, tracked.

These are estimates, not guarantees. Carrier delays, customs clearance, weather and peak periods can extend them, and we cannot guarantee arrival by a specific date. If you are ordering for a specific event, please allow additional time — particularly for international orders, where customs processing is outside our control.

Shipping cost

Shipping charges are calculated and displayed at checkout before you pay. Any free shipping in effect is applied automatically to qualifying orders.

Customs, duties and import taxes

International orders may be subject to customs duties, import taxes or handling fees charged by the destination country. These charges are set by your local authorities, are not included in the price you pay us, and are your responsibility as the recipient.

We cannot predict these charges or tell you in advance what they will be. If a parcel is refused at customs and returned to us, we will refund the purchase price less any costs incurred in the return.

Tracking

You will receive a confirmation email when your order is placed, and a tracking number by email once it ships. Tracking information can take up to 48 hours to become active after dispatch. On some international routes, tracking detail becomes limited once the parcel leaves the origin country and updates again on arrival in the destination country.

Incorrect addresses

Please check your shipping address carefully at checkout, including any postal or ZIP code. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery. Redelivery may incur an additional shipping charge.

Lost or damaged parcels

If tracking shows your parcel as delivered but you have not received it, contact us within 7 days and we will investigate with the carrier. If a parcel is confirmed lost in transit, or arrives damaged, we will replace or refund it in full.

For international orders, please allow the full estimated delivery window plus 10 business days before reporting a parcel as missing, as customs holds are common and usually resolve on their own.

Contact

For any question about a shipment, contact us using the email address shown on our Contact page with your order number. We aim to respond within 2 business days.